The ladies in the coffee shop also worked hard to serve very long ques of guest. Taxes and fees that are shown are estimates only. There were many power outages during our stay, which I expected from reading other reviews. Another 30 minutes passed and the bags still had not been delivered. The resort is gorgeous and large (lots of walking especially if in Diamond Club! Armadillo was good, Zen was good, and Grazie was good. Royalton Negril: Diamond club penthouse amazing - See 4,226 traveller reviews, 4,508 candid photos, and great deals for Royalton Negril at Tripadvisor. Both guys were fantastic, and made sure to set our Zen reservation, set up a special Mothers Day treat for me, and checked in with us often for anything we needed or wanted! Royalton Negril is comprised of 3 distinct sections, all unique to our guests’ needs and vacation styles. No biggie, the rooms were clean, stocked, and beautiful! Royalton Riviera Cancun Resort & Spa: A secret GEM in the outskirts of Cancun - See 14,424 traveler reviews, 13,590 candid photos, and great deals for Royalton Riviera Cancun Resort & Spa at Tripadvisor. Highly suggest a Private Transfer. On a whole this hotel was good and I think once it's been open for a while I'm sure it can only get better. It was a pleasure hosting you and we look forward to your return.Regards,Courtney MillerGeneral Manager. I love the Royalton hotels. Getting the wristbands programmed to the correct rooms for each of us was quite the task. Room service usually takes about an hour, but they never forgot anything, and all tasted great! Ridiculous. Stunning views without a doubt.The rooms are large and modern, no complaints at all, A.C. worked perfectly, rain shower is lovely, and housekeeping does a fantastic job coming in twice a day to clean, refresh and ensure you have everything you need. Daily maid service was great, and they left or brought back plenty of fresh towels! The resort is also very beautiful. more. A 15-minute taxi ride, meanwhile, gets you to the restaurants and bars of Negril’s West End. The butler service was inconsistent and it was obvious that some of the butlers did not want to cater to Black women, which was unfortunate for them because we tip! Dear Oletha C,Thank you for choosing Royalton Negril for your recent vacation and for taking the time to share your feedback.We appreciate your comments highlighting our beautiful resort, the entertainment team and our amazing staff members. !In 7 nights, four of the nights we could not dine in any of the restaurants as they were fully booked even though half the tables were empty. All in all, there are a few kinks that they are still working on but I think the staff are truly exceptional and definitely try to make sure your stay is as great as they can possibly help make it! It saddens us to read that you believe our Butlers were not attentive to you as our resort serves guests of a cross cultural background - nonetheless, your comments have been noted and will be addressed by the relevant Department Manager.It was a pleasure hosting you and we look forward to your return.Regards,Courtney MillerGeneral Manager. The most beautiful beach, clean, clear water and very calm. My husband and I with our 15 year old son spent a week at the Royalton Negril because we have stayed at the Cancun location and loved it. Island Trotters Limited Address: Constant Spring Road, Kingston, Jamaica Phone: +1(876) 573.0123 | +1(732) 707.1833 The whole experience was amazing. She had our room change ready within one day!! Royalton Negril Resort & Spa All Inclusive - Negril, Jamaica 1 (888) 774 0040 or (305) 774 0040 The staff: for the most part we encountered great and engaging staff from housekeeping, the pool bar and the Sportsbar. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC, cmrng, General Manager at Royalton Negril Resort and Spa, responded to this review, This response is the subjective opinion of the management representative and not of TripAdvisor LLC. We booked 2 DC swimout suites with queen beds in each, ended up with queens in one room, and king/ sleeper sofa in the other. They only lasted a few minutes at most and became comical actually! He works the bar like a real professional with a BIG Smile and he makes sure everyone is served and happy! Hope to come back next year Royalton!! They only lasted a few minutes at most and became comical actually! The infinity pool with swim up bar is beautiful and overlooks the beach. Let me begin by saying that the resort has only been open 45 days- and it is not up to full speed yet. This premium level of service features the comfort of butler service, exclusive á la carte restaurants and bar … My second time here and I was so lucky to get the GREAT service if ClINTON as our executive butler. All-inclusive Family Friendly Resort. The 166-room, all-inclusive Hideaway at Royalton Negril is an upscale, adults-only property along a pretty beach. More. We did not wait very long at any restaurants. Shout out to Aaron on... We did not arrive until 5pm on the first day because of the far location from airport and having to pickup/ drop off people. Choose from the Resort or Diamond Club™ sections, or enjoy ultimate luxury in the adults-only vacation oasis at Hideaway at Royalton Negril. We are so lucky to have him once again taking care of us. The staff seemed like they just didn’t want to be there, and any time I asked a waiter or waitress at dinner for a drink or condiments, it seemed like I was being some sort of nuisance. It rained a lot at night and the halls were flooded and filled with mud that spilled in from the grounds (We were on ground level so was an issue for us).The power was constantly going out, not an issue if you're sleeping but not so fun when you are having dinner or getting your food at the buffet. Dear Aktravel13,Thank you for choosing our resort for your recent vacation and for taking the time to share your feedback.We appreciate your comments highlighting our stunning views, selection of speciality restaurants and delicious cuisine. Very long walk from lobby to Diamond Club check in. Choose from the Resort or Diamond Club™ sections or enjoy the ultimate luxury in the adult’s only vacation oasis, Hideaway at Royalton Negril. Highly suggest a Private Transfer. Jamaicans can cook and use spices wisely! They only lasted a few minutes at most and became comical actually! Thus, the receptionist guaranteed that we would have our new room the following day. Diamond Club™ Receive an exclusive vacation experience with an upgrade to Diamond Club™. We did not arrive until 5pm on the first day because of the far location from airport and having to pickup/ drop off people. ), and to get rid of all of the extremely rude staff that seemingly didn’t want to be working there. At the Sports Bar we have a VERY HARD working bartender FRANKLYN! Bloody Bay in Negril has always been the most picturesque of all the Jamaican locations I have visited over the past 25 years and they have the prime spot. Loved the fresh food stations, the chefs were awesome. You can see that they are doing their best to resolve issues that arise, but under-staffing at such a large resort is very problematic and it affects all areas of operation. check in was a little slow. Answer 1 of 5: My husband and I have a 2 week trip booked at the Royalton Negril in September. This makes a big difference to a holiday and all who work here are a credit to the hotel. Period. Ask 247carmelag about Royalton Negril Resort and Spa, Ask rsl512 about Royalton Negril Resort and Spa, Ask Mieelen about Royalton Negril Resort and Spa, Ask Barker97 about Royalton Negril Resort and Spa, Ask deenarjee about Royalton Negril Resort and Spa, Ask madboutrugby about Royalton Negril Resort and Spa, Hotels near Royalton Negril Resort and Spa, Grand Palladium Hotels & Resorts in Jamaica, Adults Only and Adult Friendly Resorts in Negril, Hotels near Natasha's One Love Massage Spa, Hotels near I am OM Yoga and Pilates Studio, We compared the lowest prices from 15 websites, We compared the lowest prices from 16 websites, Grand Lido Negril Au Naturel All-Suite-Resort, We compared the lowest prices from 7 websites, We compared the lowest prices from 14 websites, We compared the lowest prices from 13 websites. I asked if she could tell me the flavors of ice cream that were available, and she looked at me and snarled. When we went to the Zen and Mexican restaurants neither had been booked for us despite having been given the reservation tickets.Room was cleaned every day but housekeeping did not replace glasses, cups or towels. We then called the front desk to ask for the status of our bags, and the receptionist guaranteed that they were on the way. Hope to come back next year Royalton!! Diamond Club™ Receive an exclusive vacation experience with an upgrade to Diamond Club™. Overall the hotel is lovely with friendly staff, good food and a beautiful beach.The hotel only opened this year and probably Christmas time was the hotel’s first full capacity period and hopefully was a learning curve for management.We upgraded to Diamond club when our booking was made to have the extra benefits. Spent Christmas here as a family of four. Our guests praise the pool and the helpful staff in our reviews. We didn’t get an invite to a welcome meeting or any welcome letter.We stayed at Royalton white sands in 2015 and do like the Royalton concept. Diamond Club Luxury Family Suite 1 King Bed and comfortable double sofa bed with a sliding door between sofa bed and main guestroom area for more privacy. Water aerobics at the pool for all ages. ), views are really amazing! Written explanation by room door to explain the lights. Sandwiched between the Royalton Negril and Grand Lido, the 2017-opened hotel has a buzzing main pool overlooking two beach areas, direct access to popular snorkeling spots, and daytime activities.All other features are shared with the Royalton, including over a dozen … Is affecting everything in a negative way prices and availability – book now 4,167 traveller reviews, 4,382 candid,. The Spa was absolutely lovely, my Mother 's day massage was relaxing! A week at Diamond Club room - check out Tripadvisor members ' 24,555 photos. 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